Customer Service

Customer Service Representatives may be reached by calling(800) 542-7859, or (360) 452-9771, or in person at any of the Clallam County PUD offices listed below. If you know who you need to speak with, you can check our company directory.

Area office locations are listed below. PO BOX 1090 is the correct address to use when mailing payments. Self-addressed envelopes are provided with mailed statements for your convenience. These may also be used to put your payment into the drop boxes available at any PUD office location.

Port Angeles
2431 E. Highway 101
P.O. Box 1090
Port Angeles, WA 98362
(360) 452-9771
Business Hours:
8 a.m. to 5 p.m. Monday - Friday

Sequim
502 S. Still Road
Sequim, WA 98382
(360) 452-9771
Business Hours:
8 a.m. to 5 p.m. Monday - Friday

Forks
31 Spartan Ave.
Forks, WA 98331
(360) 374-6201
Business Hours:
8 a.m. to 5 p.m. Monday - Friday

Clallam Bay/Sekiu
15 Sekiu Airport Rd.
Sekiu, WA 98381
(360) 963-2223
Business Hours:
9 a.m. to 4 p.m. Monday - Friday

The PUD An Outage Management System

Designed to handle high volume incoming calls and at the same time identify and track multiple outages. To help facilitate the use of the system the PUD requires correct phone information for all customers if you have not already done so. Please help us by filling out this form online with the phone numbers you may be calling from or whenever you change your phone information.

Bill Payment Options outlined.

Deposits and Charges - (48kb PDF) required for new service.

Estimated Readings explained.

Fees and Charges explained.

Understanding your PUD bill - (31kb PDF).

See Electric Rates.

See Water Rates.

Assistance Programs

Please have your Personal ID out and available when you sign for services. Utilities are required to be in compliance with the Federal FACT Act which provides for the prevention of identity theft. This is to protect our customers from Identity Theft.

Prior to receiving PUD services, all customers must provide 2 forms of ID. One must be Photo ID. This information will be verified.

Deposits are required for all new accounts unless a current letter of good credit is provided from a previous utility.