- Pay by phone 24 hours, 7 days a week: (855) 943-3644
- Fax Customer Service at: (360) 681-5474
- Email Customer Service
For the fastest service when requesting transfers, reconnects or new service please use our Start/Stop/Transfer Service page.
Note: Do not use the above email, social media, or Google to report outages as it will not log your address into the system, and these platforms are not monitored after hours. Call one of the numbers listed below to report an outage.
- Carlsborg Main Office
- Main Office
104 Hooker Road
Sequim, WA 98382
(360) 452-9771
(800) 542-7859
Business Hours:
7 a.m. to 5 p.m. Monday through Thursday, drop box in parking lot – no cash in drop box, please - Note: Please use the following mailing address for all US Postal Service mailed correspondence:
PO Box 1000
Carlsborg, WA 98324
- Main Office
- Sequim Payment Drop Box
- Located at the Co-op Farm and Garden store – outside near the fuel pumps – No Cash Accepted
- 216 East Washington Street (Drop Box Only – Not Staffed)
- Carlsborg Main Office Payment Kiosk (You will need your account number to utilize the kiosk) This kiosk accepts credit or debit VISA, MasterCard, Discover, and American Express cards. This machine also accepts cash and standard-size checks (no money orders), however, it does not make changes.
- Located outside the Main Office lobby foyer.
- 104 Hooker Road
Sequim, WA 98382
- East Port Angeles Payment Kiosk (You will need your account number to utilize the kiosk) This kiosk accepts credit or debit Visa, MasterCard, Discover, and American Express cards. This machine also accepts cash and standard-size checks (no money orders), however, it does not make changes.
- Located inside Mt. Pleasant IGS
3010 East Highway 101
Port Angeles, WA 98362
- Located inside Mt. Pleasant IGS
- West Port Angeles Payment Kiosk (You will need your account number to utilize the kiosk) This kiosk accepts credit or debit VISA, MasterCard, Discover, and American Express cards. This machine also accepts cash and standard-size checks (no money orders), however it does not make change.
- Located inside Lower Elwha Food & Fuel
4773 South Dry Creek Road.
Port Angeles, WA
- Located inside Lower Elwha Food & Fuel
- Forks Office
- 31 Spartan Avenue
Forks, WA 98331
(360) 374-6201
Business Hours:
7 a.m. to 5 p.m. Monday through Thursday, drop box in drive-through – no cash in drop box, please
- 31 Spartan Avenue
- Clallam Bay/Sekiu Office & Payment Kiosk
- 15 Sekiu Airport Road
Sekiu, WA 98381
(360) 963-2223
Business Hours:
8 a.m. to 4 p.m. Wednesdays (closed for lunch 11:30 a.m. to 12 p.m.)
- 15 Sekiu Airport Road
- Neah Bay Payment Kiosk (You will need your account number to utilize the kiosk) This kiosk accepts credit or debit VISA, MasterCard, Discover, and American Express cards. This machine also accepts cash and standard-size checks (no money orders), however, it does not make changes.
- Located inside the Neah Bay Public Safety Lobby
113 Waadah View Street
Neah Bay WA 98357
Business Hours:
This kiosk is available 24 hours, 7 days a week.
- Located inside the Neah Bay Public Safety Lobby
Call Before You Dig
Call Before You Dig! Before digging, excavating, setting a mailbox, fence post, or planting trees and shrubs, remember to call for a locate of underground utilities by dialing 811.
Standard Tort Claim Form
Use the following form to make a claim for damage to your property.
Public Records Request
Purpose & Scope
It is the policy of PUD Number 1 of Clallam County (the “District”) to make identifiable, non-exempt public records available for inspection and copying upon a proper request made in accordance with the Public Records Act, Ch. 42.56 RCW (the “Public Records Act” or the “Act”). The District shall provide the public full and timely access to such records while remaining mindful of individuals’ privacy rights and the desirability of the efficient administration of District business.
Under the Public Records Act, the District shall make available for inspection and copying nonexempt public records in accordance with published rules. The Act defines a public record as any writing containing information relating to the conduct of government or the performance of any governmental or proprietary function prepared, owned, used or retained by the District regardless of physical form or characteristics.
The purpose of these rules is to establish the procedures that the District will follow in order to provide full access to public records. These rules provide information to persons wishing to request access to public records, as well as provide procedures for District staff to follow in completing their duties to provide public records as requested.
The purpose of the Act is to provide the public full access to information concerning the conduct of government while protecting the personal privacy of individuals. In carrying out its responsibilities under the Act, the District will be guided by the provisions of the Act describing its purposes and interpretation.
Availability of Public Records
All public records of the District are deemed to be available for public inspection and copying pursuant to this policy except where such public records are exempt from disclosure or disclosure is prohibited.
Public records are available for inspection and copying during the District’s normal business hours. Records will be made available at the District’s main office at 104 Hooker Road in Carlsborg, WA, except that in some cases the records will be available at another District office (Forks or Sekiu). Records may be inspected only at the District’s office where the records are located. Records are not to be removed from District property. Inspection of District records will be supervised by a member of staff.
Requests For Public Records
The District’s “Request for Public Records” form is available below or from District offices in Carlsborg, Forks and Sekiu. The District prefers that persons requesting information use the standard form to assist in accurately accessing which records are being requested.
A written request submitted on other than the standard form shall include the following information:
- The name of the person requesting the record;
- The requestor’s address, phone number, and email address;
- The date of the request; and
- A description of the record is requested.
Records requests should be directed to the Public Records Officer as follows:
- Hand-delivered to the District’s main office at 104 Hooker Road in Carlsborg; or
- Mailed to the District at PO Box 1000, Carlsborg, WA 98324
- Faxed to (360) 681-5474; or
- Emailed to Public Records
Any records request that is made directly to a District department shall be delivered to the Public Records Officer immediately upon receipt for coordinated processing.
Responding to Public Records Requests
Within 5 business days after receiving the request, the District shall respond in 1 or more of the following ways:
- Make the records available to the requestor for inspection and/or, copying;
- Provide the copies to the requestor by mail, email, or in person;
- Provide an internet address and link on the District’s website to the specific records requested, except that if the requestor notifies the District that he or she cannot access the records through the internet, then the District must provide copies of the record or allow the requestor to view copies using a District computer;
- Acknowledge receipt of the request and provide a reasonable estimate of when the records will be available;
- Acknowledge receipt of the request and, if the request is unclear, request that the requestor clarify what information the requestor is seeking (clarification may be made by telephone; upon clarification, the estimate of when records will be available may be revised); or
- Deny the request and provide a written statement of the specific reasons for the denial. The 5-business-day response period begins on the first business day following the District’s receipt of the written request.
In the event that a requested record contains information that may affect rights of others and may be exempt from disclosure, the Public Records Officer may, prior to providing the record, give notice to such others whose rights may be affected by the disclosure. Such notice should be given so as to make it possible for those other persons to contact the requestor and ask him or her to revise the request, or, if necessary, seek an order from a court to prevent or limit the disclosure. The notice to the affected persons shall include a copy of the request.
Upon notification that the requested records are ready for inspection, the requestor must claim or review the assembled records within thirty days of the notification. If the requestor or a representative of the requestor does not respond within the thirty-day period, the District may consider the request closed and re-file the assembled records. A new request for the same records will be handled in the order it is received.
If a public records request is made at a time when the record exists but is scheduled to be destroyed in the near future under the District’s Records Retention Schedule, the District shall not destroy or erase the record until the disclosure request is resolved. Once the request is closed, the record may be destroyed.
Exemptions
The District shall make all public records available for public inspection and copying unless the record falls within the specific exemptions of the Public Records Act or other statute that exempts or prohibits disclosure of specific information or records. Requestors should be aware of the following commonly applied exemptions found in state or federal statutes outside of the Public Records Act, that restrict the availability of some documents or portions of documents for inspection and copying:
- Attorney-Client Privilege;
- Uniform Trade Secrets Act; and
- Protected healthcare information under the Federal Health Insurance Portability and Accountability Act of 1996 (HIPAA). Additional exemptions may apply.
Any denial of a request for public records, and any redaction of a record that is produced in response to a request, shall be accompanied by a written statement specifying the reason for the denial or redaction, including a statement of the specific exemption authorizing the withholding of the record or portion of the record and a brief explanation of how the exemption applies to the record withheld or to the redacted material.
A law enforcement authority request to inspect or copy records of any District customer will be answered only upon the receipt of a completed form or written request stating that the authority suspects that the customer has committed a crime and that the authority has a reasonable belief that the records could help to determine whether the suspicion is true.
The District is prohibited from releasing lists of individuals requested for commercial purposes. If the District receives a request for a list of individuals, the District may ask the requestor if he or she intends to use the records for a commercial purpose and require the requestor to provide information about the purpose of the use of the list.
Charges For Copying
The District is not allowed to charge for locating public records or for making records available for review or inspection. The District has adopted the State Legislature’s approved fees and costs for providing copies of most of the District’s records, as authorized in RCW 42.56.120.
Review Of Denial Of Request
Any person who objects to the initial denial or partial denial of a records request may petition in writing (including by email) to the Public Records Officer for a review of that decision. The petition shall include a copy of or shall reasonably identify the written statement by the Public Records Officer or designee denying the request. The Public Records Officer shall promptly provide the petition and any other relevant information to the District’s General Manager, or his or her designee, who, as soon as practicable, shall consider the petition and either affirm or reverse the denial.
Please note:
Your request is also subject to a records request and the log of requests is available for disclosure.
Listed below are links to printable documents should you wish to print at home. If you have any questions beyond the scope of the information contained in the brochure, please contact our Public Records Officer at (360) 452-9771, or by emailing Public Records.
ADA Coordinator
If you need an accommodation to access our services or would like to report a concern related to accessibility, please contact our ADA Coordinator:
Customer Experience & Communications Manager
phone: 360-565-3231
email: srognlien@clallampud.net
General Feedback/Comment
For general feedback/comments by email, contact us by emailing Clallam PUD.
Note: The general feedback email address is for general comments/inquiries only and should not be used for urgent matters as the email address is not monitored for 24 hours.