The purpose of this is to provide utility customers with information concerning the credit policies of Public Utility District Number 1 of Clallam County (the “District”) and to advise you of your rights and duties as a District customer. Services shall be provided upon accepted application, required verification of personal identification, and payment of appropriate fees. Applications are available at any District office and at the Clallam PUD website.
The District bills all customers every month. Customers are afforded a reasonable time to pay their bills and make arrangements for payment if they are temporarily unable to pay their bills in full. Customers have an opportunity to contest any billing through an informal conference in the District’s Customer Service Department and a right to appeal to a utility Hearing Officer – a management-level employee who is not a member of the District’s Customer Service Department. At the same time, sound business practices and fairness to our many good paying customers require that the District make reasonable collection efforts including disconnection of service for non-payment. These policies and procedures are explained in more detail later in this page.