A deposit may be required from residential and non-residential customers when applying for service to open an account. An identity validation and credit assessment will be conducted for customers who do not currently have service with the District or if an existing account requires updating. If a satisfactory credit rating is obtained through the assessment or you are an existing customer who has an established satisfactory credit rating with the District, you may be excluded from the deposit requirement. Nothing in these rules shall prevent the District’s requiring additional or new deposits when conditions warrant. Deposits will be refunded upon termination of service after all outstanding amounts due the District have been paid.
Refund of Deposit Summary
At the discretion of the District, deposits may be credited to an account when the customer, by prompt payments of all bills rendered, has established a satisfactory credit rating. Upon termination of service, after all outstanding amounts due the District have been paid, deposits will be credited to any other active service with the District. If the customer has no active service the deposit will refunded to the customer, issued by a mailed check.