Customers are billed every month. Bills are mailed first-class to the mailing address provided by the customer, or via email if requested, and a customer’s failure to receive a bill does not release the customer from paying the bill when due. Bills become past due 28 days after the billing date. If a customer wishes to make arrangements for payment, the customer must reach office personnel before the due date of the billing statement. If a customer disputes or does not intend to pay the full amount of the bill when due, they shall have the right to an informal conference with certain designated employees in the District.
