All customers have the right to an informal conference prior to the payment date shown on the disconnection notice with designated employees at any of the District’s offices. The designated employees shall have the authority to make arrangements for deferred payments by the customer and to consult with appropriate District personnel to make any adjustments concerning billing. The conference may be in person or by telephone. The informal conference must occur during regular business hours: 7 a.m. to 5 p.m., Monday through Thursday. The customer may be represented by counsel and shall have a full opportunity to present his or her position. The District employee shall advise the customer promptly of the reasons for the District’s action on the customer’s inquiry.
Informal Conference - Arrangements For Deferred Payment
The designated employees will endeavor to permit arrangements for deferred payments by customers who are unable to pay the full amount of their current bill due to a bona fide temporary financial difficulty. A number of factors will be considered in determining the deferred payment program available to the customer including the size of the delinquent account, the time the bill has been unpaid, the customer’s past credit history with the District, and the customer’s present financial situation. Arrangements for deferred payment may not be available to customers who have not fully and satisfactorily complied with a previous arrangement or to customers who have had repetitive credit problems with the District.