Returned Payment Charge
An accounting service charge may be assessed to a customer if a payment tendered to the District is not honored by the customer’s financial institution.
Field Collection or Extension Charge
There will be a charge to a customer who has not responded to a Disconnect Notice, requiring a District representative to visit the property with the intent of disconnecting for non-payment. District employees cannot accept payment in the field and a field extension may not be extended if offered on a prior trip. A customer may avoid disconnecting by making an acceptable payment using the phone payment system or online if done immediately upon the arrival of the District field representative.