Picture of Excellence (POE)
Our customers are well informed about District resources, services, public power structure, and benefits, and are strong advocates for the District and public utilities.
Strategic Initiatives
- Educate employees on public power, District operations, key issues, and the District's Mission, Vision, and Strategic Plan.
- Create and maintain a customer-centric culture within the District.
- Establish and maintain clear and open lines of communication with customers through multiple channels, including digital platforms, customer service centers, and community outreach.
- Actively seek and listen to customer feedback and act on it to improve services and processes.
- Track customer engagement through website and social media trends.
- Enhance partnerships with the community, contractors, organizations, and local governments.
- Engage with customers through community events, seminars, and volunteer activities to build trust and goodwill.
- Empower customers with information and tools to make more sustainable and cost-effective choices.
- Include customers in decision-making processes related to services, rate structures, and future investments by establishing advisory panels.
- Evaluate digital tools to enhance customer access and ease of doing business.
- Coordinate with community and sovereign nation partners including PNNL, Tribes, Port of Port Angeles, NODC and EDC regarding customer energy projects, including operational feasibility, constraints, and District support of funding opportunities.
- Establish key performance indicators (KPIs) related to customer engagement and regularly measure and report on them.