Picture of Excellence (POE)
Provide our customers with on-demand and continuous electric, water, and communications services. Ensure reliability of these essential services, even in the face of challenges, disruptions, and climate change.
Strategic Initiatives
- Implement regular infrastructure upgrades to ensure system reliability and efficiency and adopt a proactive approach to infrastructure maintenance.
- Upgrade and maintain critical assets to withstand environmental challenges, such as extreme weather events or cyber threats.
- Implement redundancy in critical systems and backup power sources to minimize service disruptions during outages or emergencies.
- Implement advanced monitoring and control systems for proactive maintenance and rapid response to outages.
- Use predictive maintenance techniques, including sensors and data analytics, to identify potential issues in infrastructure and address them before they lead to service disruptions.
- Evaluate, identify, and implement opportunities for integrating District-owned and Customer-owned energy generation in the resource mix.
- Develop comprehensive emergency response plans for each utility service outlining clear procedures for managing and mitigating emergencies. Conduct preparedness exercises.
- Ensure availability of equipment, parts, and tools during outages and emergency situations.
- Develop and regularly test disaster recovery and business continuity plans to ensure all utility services can quickly recover from disruptions.
- Ensure strict compliance with regulations and standards specific to each utility.
- Establish key performance indicators (KPIs) related to reliability and regularly measure and report on them.