Picture of Excellence (POE)
Maintain consistent, predictable, stable rates for customers by means of efficient cost management, transparent rate-setting processes, and long-term financial planning.
Strategic Initiatives
- Develop a multi-year financial plan that considers capital investments, maintenance needs, and operating costs to avoid unexpected rate fluctuations. Balance short-term affordability with long-term financial stability.
- Conduct regular Cost of Service studies and implement appropriate rate structures to ensure financial stability through cost recovery.
- Develop fair and transparent rate structures that distribute costs equitably among customer classes and encourage responsible resource consumption. Develop multi-year rate plans that provide rate stability for customers.
- Stay updated by active participation in industry associations. Educate all internal and external stakeholders on relevant issues and advise possible mitigation strategies
- Implement and maintain a transparent process for setting and adjusting rates.
- Prioritize infrastructure investments that enhance service quality, reliability, and efficiency to minimize long-term operational costs. Balance capital improvement projects with cost considerations.
- Enhance grid reliability, optimize energy delivery, and create new opportunities for efficiency and cost savings.
- Continuously assess operational efficiency and identify cost-saving opportunities without compromising the quality of services.
- Maintain targeted cash reserves to address pandemic, unusual weather events, disasters, inflation, and other unforeseen events.
- Review and maintain Restricted Capital Accounts to proactively plan for compliance costs.
- Collaborate with suppliers and partners to enhance service quality and reduce costs.
- Establish annual key performance indicators (KPIs) to track the progress of the strategic plan's implementation.