Billing/Payments

Basic Customer Charge

The basic customer charge is a monthly fee that may be prorated on the customer’s first and last bills depending on the number of days on that bill. The amount varies depending on the size or type of service as outlined in the Schedule of Deposits and Charges. It must cover the cost of all operations and maintenance for the utility.

Items encompassed in the basic customer charge are:

  • Distribution expense
  • Substation expense
  • Transformer expense
  • Service expense
  • Line maintenance
  • Meter readers, meter reading, and meters
  • Trucks and fuel
  • Billing
  • Customer service
  • Administration
  • Depreciation
  • Debt service
  • Capital improvements and maintenance
  • To make energy available to customers no matter how much or how little they use

While a "Cost of Service" defines it as the cost of a distribution system to deliver 1 kWh of energy to each and every metering point, a good way to look at it is the cost incurred by the PUD before the first kWh of energy is delivered to you. This would be the minimum system requirement for our utility. The energy charge on the bill covers the cost of consumption of our purchased power from Bonneville along with the necessary system improvements to handle the peak load. So in theory, it costs our utility the same amount of operations and maintenance to deliver 1 kWh to you, and 1,000 kWh to your neighbor.

Public Utility Tax (Also known as State Utility Tax. RCW 82.16.020)

  1. There is levied and collected from every person a tax for the act or privilege of engaging within this state in any one or more of the businesses herein mentioned. The tax is equal to the gross income of the business, multiplied by the rate set out after the business, as follows:
    (b) Light and power business: 3.62%;
    (g) Water distribution business: 4.7%;
  2. An additional tax is imposed equal to the rate specified in RCW 82.02.030 multiplied by the tax payable under subsection (1) of this section.
  3. 20% of the moneys collected under subsection (1) of this section on water distribution businesses and 60% of the moneys collected under subsection (1) of this section on sewerage collection businesses must be deposited in the education legacy trust account created in RCW 83.100.230 from July 1, 2013, through June 30, 2023, and thereafter in the public works assistance account created in RCW 43.155.050.

State Privilege Tax (RCW 54.28.02)

  1. There is hereby levied and there shall be collected from every district a tax for the act or privilege of engaging within this state in the business of operating works, plants or facilities for the generation, distribution and sale of electric energy. With respect to each such district, except with respect to thermal electric generating facilities taxed under RCW 54.28.025, such tax shall be the sum of the following amounts: (a) 2% of the gross revenues derived by the district from the sale of all-electric energy which it distributes to consumers who are served by a distribution system owned by the district; (b) 5% of the first 4 mills per kilowatt-hour of the wholesale value of self-generated energy distributed to consumers by a district; (c) 5% of the first 4 mills per kilowatt-hour of revenue obtained by the district from the sale of self-generated energy for resale.
  2. An additional tax is imposed equal to the rate specified in RCW 82.02.030 multiplied by the tax payable under subsection (1) of this section.

City Tax (Also known as Municipal Tax RCW 54.28.070)

Any city or town in which a public utility district operates works, plants or facilities for the distribution and sale of electricity shall have the power/ability to levy and collect from such district a tax on the gross revenues derived by such district from the sale of electricity within the city or town, exclusive of the revenues derived from the sale of electricity for purposes of resale. Such tax when levied shall be a debt of the district, and may be collected as such. Any such district shall have the power to add the amount of such tax to the rates or charges it makes for electricity so sold within the limits of such city or town.

CETA Fee

The Clean Energy Transformation Act passed by Washington effectively required utility assistance be targeted towards a reduction in Energy Assistance Needs. The WA State Legislature and Governor have mandated that all electric utilities in WA State implement low-income programs effective July 31, 2021. The cost of these programs are not to be born by low-income customers and therefore the cost of the program is excluded from electricity rates. The $1.28 line item assessment on your bill is how this new mandated program is funded while ensuring low-income customers are not burdened with program costs.

Do you have an option to help budget for my utility bill?

Budget Payment Plan or the Average Payment Plan, allows you to pay the same amount every month, calculated from your own usage, making higher winter bills easier to handle. Your monthly Budget payment is recalculated and updated in June, so keep an eye on your May bill to see what your next season’s monthly payment will be.

Why does my electric/water bill seem unusually high?

It’s never a pleasant surprise when your bill seems higher than normal. Making comparisons is difficult because everyone uses electricity and water differently. But comparisons aside, the cost of heating your home increases as the outside temperature in winter drops. The extent that this affects your electric bill depends on your lifestyle and how energy efficient your home was built: i.e., insulation values of walls, ceilings, floors, doors, windows, skylights; type of heating system; amount of air infiltration; solar orientation; and floor space or volume of your home. Visit our High Electric Bill page for troubleshooting tips and measures you can do to help diagnose or prevent high bills.

What do I do if I cannot pay my bill on time?

Keeping up with your utility bills helps ensure you can have heat and light in your home. Having your power shut off because of lack of payment can be scary and challenging. We know sometimes funds are tight; here are some general tips and guidelines on keeping the bill manageable and avoiding a shutoff. We want to work with you to find solutions that will keep you comfortable in your home.

  • If you don’t pay your utility bill in time, you will receive a shutoff notice. It costs more to turn your power back on than it does to pay the bill before you get shut off.
  • If you’ve been shut off, there are many community-based-organizations that offer emergency funding to help you turn your power back on. You can review the options in this FAQ list.
  • Apply to a bill discount or energy efficiency program as listed on this page. These programs can help you lower your monthly bill and are good for the community and environment! Contact the PUD with any questions you may have. If you are enrolled in a program and your household size or income has changed, you may be eligible for a larger discount.
  • Consider our SmartPay prepay account, where you pre-pay for your electric use. These accounts do not have due dates or billing statements – you pay what you can when you can. When your balance is low, the PUD will send you an alert. You can also track your daily usage using our SmartHub mobile app.
  • The PUD offers payment plans and can work out different agreements with your household. If you run into issues with your payment plan, contact the PUD. Our goal is to find a solution that works for you.
  • Explore ways you can reduce your energy consumption, or ask the PUD to perform an energy audit on your home. This could help lower your bills.
  • Explore social service options you or your household may qualify for; many people in our community use these programs and have positive experiences. They can help ease other costs in your budget.
  • If you move out of a property, be sure to notify us. You are responsible for charges up to the date you notify your utility you no longer require services. Renters and homeowners can be billed long after moving away from an apartment or home if they fail to notify the utility.
Why do I pay a basic customer charge each month?

The District collects its revenues for electric energy delivered to customers in 2 forms: the energy charge and the basic customer charge. The energy charge is based on the amount of energy used. The basic customer charge is the cost of service to deliver power to a meter. The District is required to maintain the line, read meters, pay for operating costs, and make energy available to customers no matter how much or how little they use. This is similar to a fixed cost in another business.