Disconnection

In the event of heat-related events please contact our office at (360) 452-9771 for information on service restoration and repayment options. A heat-related event is any day for which the National Weather Service (NWS) has issued or has announced that it intends to issue a heat-related alert, including an excessive heat warning; a heat advisory, an excessive heat watch, or a similar alert, for the area in which the residential customer’s address is located. NWS outlines events that prompt a heat-related alert and maintains a webpage on Watches, Warnings, or Advisories that covers all weather-related events for the state.

You may qualify for protection from disconnection for non-payment of your electric service from November 15 through March 15 under RCW 54.16.285. To be protected under the law, you must:

• Notify our Customer Service Department within 5 business days after receipt of a Past Due Notice that you are unable to pay your utility bill.
• Provide the Customer Service Department with a statement from Olympic Community Action Programs that your income qualifies you for the moratorium. This statement must also provide a dollar figure that is 7% of your monthly household income.
• Apply for low-income energy assistance from either a government or private source, and agree that any energy assistance payment received by you will be paid to the District.
• Apple for low-income weatherization assistance to the District or appropriate agency if available.
• Agree to and maintain a payment plan designed to bring your account current by October 15. You may not be required to pay more than 7% of your certified monthly income plus one-twelfth (1/12) of any arrearage accrued from November 15 through March 15.
• Agree to pay the monies owed even if you move.

The employees of the District will assist you in meeting the requirements of RCW 54.16.285 as outlined in this notice.

1. The verifiable account holder will need to call the office to get the costs for reconnecting service, to authorize reconnect once paid, and to report that the breakers are off to prepare for reconnecting of service.
2. Past due balances along with reconnect fee(s) and additional billing deposits are collected to reconnect service.
3. Payment will not be accepted unless the account holder contacts the PUD to authorize reconnecting in their name and get cost information.
4. Your PUD account will be closed if the service is not reconnected within 5 business days. Costs to reconnect will change after your account is closed, and you may be required to submit a service application to reapply for service.
5. Assistance is available! Visit our Assistance Programs page for more information on funding from local agencies that may be able to help with your reconnect costs.