There’s no catch, however, there are a few guidelines: SmartPay offers a lot of flexibility, but you’ll need to watch your SmartPay balance and energy usage closely. If you try to use more energy than you’ve paid for, your power will shut off automatically – just like a car running out of gas. Residential customers with Public Utility District (PUD) Water, Sewer, and/or CT meter service, are not eligible for SmartPay.
SmartPay cannot be used with the Average Payment Plan, monthly automatic payments, or scheduled donations to agencies. SmartPay customers may still receive Low-Income Disabled or Low-Income Senior Discounts. Other restrictions apply; please read the Terms of Service for details.
If you don’t add funds to your account by the deadline, your power will automatically shut off. To restore service, you must have over $40 in your account. Once your account has over $40, your power should turn on within 15 minutes. Please note: while your power is off, the Basic Customer Charge will still be billed to your account. For more details, please read the Terms of Service.
You will receive notice (via the Alert options you chose when signing up) that you have 30 minutes to add funds, simply add funds to your SmartPay account before the deadline.
When you sign up for SmartPay, you will choose up to 3 ways to receive Low Balance Alerts: phone, email, and/or text message. When your balance reaches $20, we’ll send you a Low Balance Alert using the method(s) you chose.
SmartHub not only provides you with online access to your account, but it also has a tool that estimates how much you’ll need to pre-pay to cover the number of days you select.
You can check your account balance anytime via our automated phone system, online or via the mobile app on your smartphone, or call or stop by your local Public Utility District (PUD) office during business hours.
After your eligibility is confirmed, you’ll need a starting balance of over $40 in your account. Bonus: If you paid funds towards a security deposit (not agency assistance funds), you can use it to pay any balance due, and any funds left over will be applied to your beginning SmartPay account!
You can make credit/debit card payments, or checking accounts, anytime, 24 hours, 7 days per week on the Clallum County Public Utility District (PUD) website or on your smartphone via the SmartHub mobile app. Pay-by-phone 24 hours, 7 days per week by calling (844) 239-0074. You can make payments by cash, check, debit, or credit card at your local PUD office, during office hours, or at any of our new payment kiosks.
