Frequently Asked Questions

Billing/Payments

How can I pay my bill?
How are the taxes on my bill calculated?
Why do I pay a basic customer charge each month?
What do I do if I cannot pay my bill on time?
Why does my Electric/Water bill seems unusually high?
Do you have a monthly budgeting plan for billing?
Do you have any types of discounts?

SmartHub

What is SmartHub?
Who can use SmartHub?
What does it cost to use SmartHub?
How do I enroll in SmartHub?
How do I make a payment without enrolling?
Will I still receive a paper bill after enrolling in SmartHub?
How will I know when my bill is ready?
I want to view my bills and usage on SmartHub but I do not want automatic payment – can I do that?
When can I start making payments on SmartHub?
Can I set up a payment in advance?
How do recurring payments (AutoPay) work?
What if I have more than one utility account?
What if I forgot my password?
How do I change my email and password information?
How do I change my credit card or bank account payment information?
Can I cancel my online SmartHub account?

Miscellaneous Questions

What should I do if the water pressure in my house seems lower than normal?
I want to put some shrubs or other landscaping near my transformer – what do I need to know?
How much space is needed around meters?
I have a locking gate – how will the meter reader take my readings?
Does the PUD have smart meters?


How can I pay my bill?
You can make payments by phone, in-person, by mail, or online through a variety of electronic options. Click here for a complete list of options.

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How are the taxes on my bill calculated?
Taxes for electricity shown on your bill are calculated below:
State Privilege Tax: 2.14%
Public Utility Tax: 3.8734%
*Note: These taxes apply to both the Basic Customer Charge and kWh charges.

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Why do I pay a basic customer charge each month?
The District collects its revenues for electric energy delivered to customers in two forms: the energy charge and the basic customer charge. The energy charge is based upon the amount of energy used. The basic customer charge is based on how many days the customer was connected to the system. The District is required to maintain the line, read meters, pay for operating costs, and make energy available to customers no matter how much or how little they use. This is similar to a fixed cost in another business. It is this component of our cost that is partially being recovered by the customer service charge.

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What do I do if I cannot pay my bill on time?
If you cannot pay your bill by the due date, please call the office to make payment arrangements. There is a $5.00 late fee that will be applied to your account if payment is made past the due date. We may be able to make an arrangement with you to pay a few days later than your due date if you contact us as soon as possible. If a payment is not made on a date promised your service may be disconnected.  Please also see our Assistance Programs page for more information about programs that may apply to you.

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Why does my Electric/Water bill seems unusually high?
It’s never a pleasant surprise when you bill seems higher than normal. Making comparisons are difficult because everyone uses electricity and water differently. But comparisons aside, the cost of heating your home increases as the outside temperature in winter drops. The extent that this affects your electric bill depends on your life style and how energy efficient your home was built: i.e., insulation values of walls, ceilings, floors, doors, windows, skylights; type of heating system; amount of air infiltration; solar orientation; and floor space or volume of your home. Click the following links for troubleshooting tips and measures you can do to help diagnose or prevent high bills.
High Electric Bill
High Water Bill

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Do you have a monthly budgeting plan for billing?
Average Payment Plan, or Budget Billing, is a program we offer to residential customers who have had an account with us at the same residence for the past twelve consecutive months and who have a zero balance at the time they wish to enroll. We encourage you to sign up for this program in Spring months; May or June.

Goal:  To put it simply, you pay the same amount every month. Your goal is to pay more than what you are using during the late spring, summer and early fall months so that you have credit on your account. You use this credit by paying less than what you are using in the late fall and winter months and arrive to spring with low-to-no balance owing.

Payment Calculation:  The PUD will calculate your monthly payment based on your utility consumption during the past year divided in to twelve equal payments for the coming year. Your budget payment amount will be recalculated annually, every spring, based off of your own usage of that previous year. If your utility consumption rose so will your calculated payment. If you reach recalculation time with a balance owing that balance will be rolled in to the next season.

Making Payments:  While on the Average Payment Plan it is important that the exact amount of your payment is made every month. Delinquent or missed payments are subject to removal from the plan. Upon removal from the plan the entire actual account balance will be due. The PUD reserves the right to recalculate an Average Payment Plan any time during the year if it determines the payments to become significantly out of line with the account’s utility usage.

 If you would like to sign up for the Average Payment Plan and believe it is a good time of year for you to begin, call the PUD Main Office at (360)452-9771 to enroll!

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Do you have any types of discounts?
The PUD offers low-income senior and low-income disabled discounts to qualifying customers. Click on the following link to find out more:
Low Income Senior/Disabled Discounts

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What is SmartHub?
SmartHub allows you to have access to your PUD account to view and pay your bills anywhere you have internet access at any time! You can compare monthly usage and bills, make one-time payments and sign up for automatic payments through debit or credit cards or your bank account. You can set up paperless billing, view your billing history, and more!

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Who can use SmartHub?
Any Clallam County PUD customer with an active utility service.

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What does it cost to use SmartHub?
SmartHub is free to Clallam County PUD customers. All transaction fees are absorbed by the PUD and you will incur no additional fees.

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How do I enroll in SmartHub?
Have your bill handy and click on the SmartHub Account Access button. Click on the link next to “New User?” and enter your information. Please click here:  https://www.clallampud.net/wp-content/uploads/2014/10/SmartHub-Enroll.pdf for complete step-by-step enrollment instructions.

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How do I make a payment without enrolling?
You can enter SmartHub through the One Time Payment button with no registration required! You will just need the PUD account number and the last name or business name associated with the account you are paying on to make your payment.

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Will I still receive a paper bill after enrolling in SmartHub?
When you enroll in SmartHub you will choose if you would like to go paperless or receive a monthly paper bill in the mail. If you change your mind, log in to your SmartHub account, go to My Profile and select Update My Printed Bill Settings. From there you can turn on or off your Printed Bill Status.

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How will I know when my bill is ready?
You will receive an email notice when your bill has been issued, this email notice confirms that your bill is available for online viewing and payment.

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I want to view my bills and usage on SmartHub but I do not want automatic payment – can I do that?
No problem! You are not required to save or enter your credit card information in to SmartHub unless you intend on making payments to your PUD account. You may use SmartHub to view bills and usage only and set up paperless billing if you prefer.

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When can I start making payments on SmartHub?
You can begin making payments as soon as your first bill has been issued.

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Can I set up a payment in advance?
Yes. Once you are enrolled in SmartHub there are two ways to do this.

You may schedule a one-time payment if you are not enrolled in Auto Pay. In SmartHub, go to Billing & Payments. You will see your account number and due date of your bill. Under “Make a Payment” fill in the amount you would like to pay on your account and click the red Pay Now button. On the next screen you will review your payment amount and you may select to make that payment Today, the Due Date, or Other. In the “Other” box you may enter the date you wish the payment to be processed for your account, then select Continue. Your payment will then be made on the date you have chosen from the card or bank account you select on the next screen. From the payment screen you may also choose to save the card information for future payments.

You can also set up a recurring payment through the Auto Pay Program. This program will pull your payment on your due date every month. You may cancel auto pay at any time. See “How do recurring payments work?”

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How do recurring payments (AutoPay) work?
After enrolling in the Auto Pay Program with a debit or credit card or bank account, your payments will be withdrawn from your account on the due date of your bill. You will receive an email when your bill is issued. You will also receive an email when your payment has been submitted. Note: Once you set up Auto Pay, the payment will not take effect until your next bill. You will need to enter a one-time payment to pay the current bill.

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What if I have more than one utility account?
If you have more than one account with the same title, your accounts will be listed in Billing & Payments under the Accounts column.

If you would like to set up payments for a separate account under your same email, a community well for example, go to the SmartHub login page and select “Sign Up to Access Our Self Service Site”.  Enter the Account Number you wish to add to your SmartHub, the Last Name or Business on the account and your Email Address and click the red Submit button. Enter your password and identifying information for the new account. Once submitted accurately you will see this account listed with your previously enrolled account.

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What if I forgot my password?
If you lose or forget your password go to the login page of SmartHub and click on “Can’t access your account?”. You will be asked to enter your Account Number, Last Name or Business, and your Email Address. You will then be asked to submit either your Last Bill Amount or your Billing Zip Code. Once all of this information is provided accurately you will choose a new password and have access to your account.

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How do I change my email and password information?
Log in to your SmartHub account using your current information. Go to My Profile and you may update your email address, password, or both from that screen.

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How do I change my credit card or bank account payment information?
Update saved accounts for one-time payments:  After logging in to SmartHub go to My Profile. Select Manage My Stored Payment Accounts. You may remove accounts and add accounts here.

Update saved accounts used for Auto Pay:  Log in and under Billing & Payments select Auto Pay Program. On the right side of your screen under the Actions column, select either “Update or Cancel” or “Change Payment Method” depending on what you would like to do.

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Can I cancel my online SmartHub account?
es. To do this, log in to SmartHub and go to My Profile. Select Manage My Registered Accounts and under the Action tab click on the red Unsubscribe button.

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What should I do if the water pressure in my house seems lower than normal?
Turn on faucets in the house one at a time to see if pressure is low in all parts of the house, as well as outside faucets. If pressure is lower in some areas of the house and not others, remove and clean faucet screens and check for partially closed shut-off valves. If there is no improvement, there may be a restriction within your home’s plumbing. A plumber may need to be contacted to remove the restriction. If pressure is low in all parts of the house, please call the PUD Water Department at ext. 254.

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I want to put some shrubs or other landscaping near my transformer – what do I need to know?
When you make plans to landscape or make other changes in your yard, please remember these important points regarding PUD equipment.

• Obstructing airflow can affect equipment cooling and cause Transformer clearancedamage.

• Obstructions can cause delays when restoring electric service.

• Do not paint PUD equipment.

• Do not fence, landscape, or build any structures within 10 feet of the front and 3 feet from sides and back of PUD equipment that would restrict access.

• The PUD will remove obstructions that impede work access.

If you are unsure if your landscaping plans will interfere with our equipment, please call us at (360) 452-9771 or toll-free at 1 (800) 542-7859.

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How much space is needed around meters?
Shrubs should be trimmed, dogs restricted and pathways should be clear for safe access to metering equipment. Meters shall not be enclosed or put in the rear of buildings or in a location that is fenced. Pathways need to be a minimum of 2′ in width and if there is a walkway over a ditch that is wider than 6′, a structurally sound handrail is required. Clear space in front of the meter equipment shall be 36″ deep, as wide as the equipment or 36″ (whichever is greater) and as high as the top of the equipment or at least 6’6″ high. Meters shall be readily removable (not plastered or built in), not recessed behind the exterior wall surface. Any meter that is installed in an alley or driveway must be flush mounted on the wall and protected adequately to prevent damage from vehicular traffic. In the event of loss or damage to District property arising from neglect, carelessness or misuse, the cost of necessary repairs or replacement will be billed to the Customer.

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I have a locking gate – how will the meter reader take my readings?
The District also has the right to enter upon the premises of the customer for the purpose of reading, inspecting, repairing or removing the metering devices, appliances or wiring of the District. Customers that have a private, locked gate will be required to install a dual locking device which will allow the customer’s locking mechanism and a District lock to work independent of each other or pay for the installation of a District lockbox for housing the customer’s key.

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