Here are a few tips to help you understand our outage process and get the most accurate information right from the source! (To view notices for planned outages, visit our Events page)
Before You Report an Outage
Check your breakers and if they’re ok – report the outage!
How to Report an Outage
Important: Do not report outages using email or social media as these sites are not monitored 24 hours per day, and they will not log your address into our outage management system.
Monitoring the Outage
Once you’ve reported an outage, you can:
Check our Outage Map to confirm the location of an outage – if it’s on the map then we know about it and are responding, even if we can’t yet provide an estimated restoration time.
Check your Service Status on the SmartHub mobile app to confirm the outage status at your service address.
Information may also be found at the following external sources:
- Sequim KSQM 91.5 FM
- Port Angeles KONP 1450 AM
- Forks KBDB 96.7 FM
After hours there is limited staff available to update these external sources. It may take some time for information to be known as our dispatchers and crews will be focusing on the initial response and safety as a priority. After hours, an outage response can easily take a couple of hours. We appreciate your patience during this initial response period.
Be prepared before the event of an outage!
Visit our Outage Preparedness page for information and resources for outage safety and preparation.
Help Us Help You: Keep Your Contact Info Up to Date
It is important to keep your contact information up to date. Make sure the phone numbers you have listed as your home and mobile numbers are correct, as the PUD’s phone system identifies your service address by the phone number used to report them if you call in to report an outage. This also ensures that you will receive any automated phone messages we may send out for planned outages or other alerts.
Update your info:
Call (360) 452-9771 or (800) 542-7859
Check your Service Status on the SmartHub mobile app to confirm the outage status at your service address.