To report an outage call: (360) 452-9771 or (800) 542-7859

Outage Management System

We need your help to better serve you during outages:

The PUD Has Implemented an automated Outage Management System designed to handle a large volume of incoming calls. If you call the PUD during an outage, the system will recognize the phone number you are calling from and locate your service address.

However, you will have the option to speak to a PUD customer service representative if you prefer.

To help facilitate the use of the system the PUD requires correct phone information for all customers. If you have not already done so, you may call (360) 452-9771 or 1 (800) 542-7859 and provide us with your home and cellular phone number(s). Thank you for helping us provide faster service when outages occur!

Generator Use. Many customers are planning to purchase or already own a generator. Generators must be installed properly or they can backfeed through the service to the distribution lines, causing a serious safety hazard for the crews restoring power, and your neighbors who may think the power lines are dead. Generators should be connected to the buildings electrical system using an approved transfer switch. The alternative is to plug selected appliances and equipment directly into the generator.

Be prepared in advance for outages. Following are some tips to help you prepare for storm season: