Outages

To report an outage call: (360) 452-9771 or (800) 542-7859

Outage Management System

We need your help to better serve you during outages:

The PUD Has Implemented an automated Outage Management System designed to handle a large volume of incoming calls. If you call the PUD during an outage, the system will recognize the phone number you are calling from and locate your service address.

However, you will have the option to speak to a PUD customer service representative if you prefer.

To help facilitate the use of the system the PUD requires correct phone information for all customers. If you have not already done so, you may call (360) 452-9771 or 1 (800) 542-7859 and provide us with your home and cellular phone number(s). Thank you for helping us provide faster service when outages occur!