Current Outages Map – please note there is a difference between the number shown in the legend on the map and the number shown when you mouse over an outage indicator dot. This is because the data is pulled from two sources, one of which is identifying the number of meters, and one counts the number of customers. Some customers have multiple meters, so the lesser of the two numbers is the number of customers out.
Ever see a flash or hear a loud explosion and then your power goes out? Here are a few tips to help you understand our outage process and get the most accurate information right from the source!
1. First, check your breakers and if they’re ok – report the outage! Call 360-452-9771 or 800-542-7859. You can also use the SmartHub app to report an outage, which is especially useful if it is a significant outage and all of our incoming phone lines are in use. (Note: please make sure the phone numbers that we have on file for you are up to date, especially if you’ve recently removed a landline.) IMPORTANT – do not report outages using social media sites or Google as these sites are not monitored 24/7 and they will not log your address into our outage management system.
2. Once you’ve reported it, check www.clallampud.net right on the homepage for outage update posts. It may take some time for an initial post to show up as our dispatchers and crews will be focusing on the initial response and safety is a priority. We appreciate your patience during this initial response period. After hours, an outage can easily take a couple of hours as it takes time for dispatchers to call out a crew, for the crew to go to their reporting location and ready their vehicles, then for the crew to arrive on scene at the actual location. We serve a large territory the length and breadth of Clallam County. You can check our Outage Map to confirm the location of outages – if it’s on the map then we know about it and are responding, even if we can’t yet provide an estimated restoration time.
3. As the outage progresses, continue to check the website for updates, which will be posted as more information is learned. During major storms there may be dozens of outage events over a short period of time, significantly more than the available resources to respond to and make an assessment or provide a time of restoration estimate. If you do not have internet access, tune in to your local radio station for updates:
Sequim KSQM 91.5 FM
Port Angeles KONP 1450 AM
Forks 1490 AM
4. If the outage is occurring outside of regular business hours, a third-party answering service is taking the calls, except in the case of a significant outage where we turn on the automated phone system. While they are trying to be helpful, the answering service is not trained to be able to provide you with information as to the cause of the outage. A case in point, it is often reported on social media sites that “a transformer blew.” This is very rarely the occasion. An explosive sound likely indicates a fuse has been tripped, which is doing exactly what it should be doing to protect the system, much like what your breakers do at home if there is a fault in the system. A visible flash could also be a fuse, or it could be a tree or branch in the line. There are a variety of reasons why an outage occurs. Your best source of accurate information, again, will be the PUD website.
5. Our crews will be responding to the parts of the system that restore power to the largest numbers of customers first, then working their way down to the more isolated outages.
6. During storms it is not uncommon to experience several points of damage between some customers and the electric source. When a transmission or substation outage is restored there may still be associated distribution line damages that prevents power being restored to all customers. When distribution lines are restored individual transformers or service lines may still be off. If you are part of an outage and neighbors are restored but you are still out, check or operate your service panel breaker(s) in the event they tripped during the outage event. If you are still without power contact the PUD and report your neighbors were restored but you were not.
7. Lastly, the best thing you can do is to be prepared before the event of an outage! Visit our Outages – Be Prepared page for information and resources to outage safety and preparation.
Help Us Help You – The PUD’s outage management system identifies outage sites by the phone number used to report them. If you contact information has changed, and you have not notified us of that change, please do so now. This includes if you have recently disconnected a land line. We need to know to remove it from your account. This help you in the case of automated calls that go out in the event of a planned outage. The system will default to the landline first if you have multiple numbers associated with your account. Help us help you! Call 360-452-9771 or 800-542-7859 or email firstname.lastname@example.org to update your information.