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PUD Announces Forthcoming Customer Survey
October 22, 2014, Port Angeles, WA – Doug Nass, PUD General Manger, announced today that Clallam PUD will commence a survey of customers within the next two weeks. The survey is expected to take about ten (10) days to complete, and a random sample of residential customers will be contacted to participate.
Approximately 400 customers will be surveyed. The survey will be conducted via telephone by SDS Research, a full service marketing research firm. Calls will come from the SDS Research general phone number at (208) 438-6100. The survey is expected to take approximately ten (10) minutes to complete.
Clallam PUD plans to conduct surveys of its customers approximately every other year. The last survey of customers was conducted in 2009.
Nass stated that, “This survey and its results are of great importance to the PUD. While we believe that the PUD does a great job, we know that it is vital that we listen to our customers and respond to their input. The PUD, as a locally managed public utility organization, will benefit greatly from this customer feedback.”
The final results of the survey are expected to be presented to utility management in before the end of 2014.