Take control of your electric account with SmartPay! Free yourself up from deposits and manage your account from the convenience of your computer or smartphone. SmartPay allows you to:
- Pay what you can, when you can, anytime, 24 hours a day, 7 days a week!
- Track your daily usage
- Avoid late fees and collection fees
- Your electric service continues as long as you have funds in your account
No Deposits, No Due Dates, No Late Fees, No Billing Statements
It works just like buying gas for your car, or prepaid minutes for your cell phone. Sign up online by completing the form below. You can also enroll through the SmartHub online account portal, or app, or call us at (360) 452-9771 or (800) 542-7859!
SmartPay FAQ
There’s no catch, however, there are a few guidelines: SmartPay offers a lot of flexibility, but you’ll need to watch your SmartPay balance and energy usage closely. If you try to use more energy than you’ve paid for, your power will shut off automatically – just like a car running out of gas. Residential customers with Public Utility District (PUD) Water, Sewer, and/or CT meter service, are not eligible for SmartPay.
SmartPay cannot be used with the Average Payment Plan, monthly automatic payments, or scheduled donations to agencies. SmartPay customers may still receive Low-Income Disabled or Low-Income Senior Discounts. Other restrictions apply; please read the Terms of Service for details.
If you don’t add funds to your account by the deadline, your power will automatically shut off. To restore service, you must have over $40 in your account. Once your account has over $40, your power should turn on within 15 minutes. Please note: while your power is off, the Basic Customer Charge will still be billed to your account. For more details, please read the Terms of Service.
You will receive notice (via the Alert options you chose when signing up) that you have 30 minutes to add funds, simply add funds to your SmartPay account before the deadline.
When you sign up for SmartPay, you will choose up to 3 ways to receive Low Balance Alerts: phone, email, and/or text message. When your balance reaches $20, we’ll send you a Low Balance Alert using the method(s) you chose.
SmartHub not only provides you with online access to your account, but it also has a tool that estimates how much you’ll need to pre-pay to cover the number of days you select.
You can check your account balance anytime via our automated phone system, online or via the mobile app on your smartphone, or call or stop by your local Public Utility District (PUD) office during business hours.
No, but you can monitor your energy usage via SmartHub online, or via the mobile app on your smartphone.
After your eligibility is confirmed, you’ll need a starting balance of over $40 in your account. Bonus: If you paid funds towards a security deposit (not agency assistance funds), you can use it to pay any balance due, and any funds left over will be applied to your beginning SmartPay account!
You can make credit/debit card payments, or checking accounts, anytime, 24 hours, 7 days per week on the Clallum County Public Utility District (PUD) website or on your smartphone via the SmartHub mobile app. Pay-by-phone 24 hours, 7 days per week by calling (844) 239-0074. You can make payments by cash, check, debit, or credit card at your local PUD office, during office hours, or at any of our new payment kiosks.
You’ll pay the same rate as you’re paying now. For most residential customers, that’s:
- A per-kilowatt-hour usage charge based on your electrical consumption, and:
- The monthly Basic Customer Charge, plus taxes, divided into a daily charge.
You can discontinue SmartPay service at any time, just give us a call.
You can apply online at your computer, via the SmartHub app on a mobile device, by calling (360) 452-9771 (toll-free (800) 542-7859), or in person at your local Public Utility District (PUD) office. Note: You must be enrolled in SmartHub, the PUD’s online customer account management portal, to sign up for SmartPay. To enroll, visit the Clallam County PUD's website.
If any of the below sound like you, you may be a good fit for SmartPay:
- You’d like more control and flexibility over when and/or how much you pay for electricity.
- You’d like to be able to track your daily energy usage.
- Your income doesn’t always arrive in time to meet your Public Utility District (PUD) bill due date.
- You want to avoid paying fees for things like late payments, deposits, reconnects, collection, etc.
SmartPay is an extremely flexible pre-paid, electricity plan (fee-free for current customers!) With SmartPay, you buy the energy you need, before you need it, on your schedule, not ours.
SmartPay Terms of Service
Definition
SmartPay is a pay-as-you-go (prepaid) system that empowers customers to control their electric usage and frequently results in lower consumption due to usage awareness. Customers are in control of monitoring balance and usage daily. Customers must provide updated email addresses and phone numbers to Clallam Public Utility District (PUD).
To Start
Pay-as-you-go customers begin with a minimum $40 positive credit balance to activate the prepaid account. This amount will be applied toward future energy usage. It is your responsibility to maintain a positive credit balance to continue electric service. A new meter may be installed.
Important Differences:
- No more monthly bills in the mail. No more late fees.
- Budget payment plans, monthly automatic payments, and scheduled donations are not available on SmartPay.
- Customers with Medical Alerts may choose to be on SmartPay.
- Customers on low-income discount rates may sign up too.
- The weather information provided is based on your location’s zip code.
- No payment arrangements are available as you control the amount and frequency of your payments
- All CAP/agency pledges will be posted to the account at the time of pledge. If payment is not received from the assistance agency within 45 days the pledge will be removed from the account.
You may choose to receive alerts via emails, texts, and phone calls (email is best).
Deposits
Once it is determined the account is approved for SmartPay, any existing deposit on the account will be credited towards your account balance.
Disconnects
Electric service is subject to immediate disconnection if at any time the account does not have a credit balance. If service is disconnected, any outstanding balance plus the minimum $40 credit balance to reactivate the account must be paid before service will be restored. Partial payment of the outstanding balance will not result in reconnection. If the account includes a Debt Recovery balance, 25% of the total Debt Recovery balance must also be paid prior to service restoration.
Reconnects
Reconnection typically occurs within 15 minutes of adequate payment. If reconnection does not occur within 1 hour from the time payment was made, please contact your nearest PUD office during normal business hours. Customers are responsible for informing the PUD if there is a safety-related or other reason not to remotely reconnect the service within the typical reconnection time of 15 minutes, and when a suitable time would be to resume service. Customers are responsible for being present at the service location during the reconnect.
Payment Channels
We offer a wide variety of payment channels to make payments. The payment balance on receipts will not reflect the daily SmartPay balance. We do not recommend making payments by mail or drop box due to the unpredictability/delay of mail delivery. Payment Channels include:
- SmartHub Web
- Telephone: (855) 943-3644 – 24 hours, 7 days per week
- Main Office: 104 Hooker Road – Sequim (7 a.m. to 5 p.m., Monday through Thursday)
- Forks: 31 Spartan Avenue – Forks (7 a.m. to 5 p.m., Monday through Thursday)
- Sekiu: 15 Sekiu Airport Road – Sekiu (8 a.m. to 11:30 a.m. and 12 p.m. to 4 p.m. Wednesday)
- Kiosks:
- Blyn Longhouse Market & Deli Payment Kiosk, 271021 Highway 101, Sequim
- Lower Elwha Food & Fuel, 4773 South Dry Creek Road, Port Angeles (West)
- Main Office PUD Payment Kiosk, 104 Hooker Road, Sequim
- Mt Pleasant IGS Kiosk, 3010 East Highway 101, Port Angeles (East)
- Neah Bay Payment Kiosk – Neah Bay Public Safety Lobby – 113 Waadah View Street
- Sekiu Office – 15 Sekiu Airport Road
Insufficient Funds
If a returned check or chargeback is received on the account, the amount of the return plus a return item fee will be charged to the account. If this causes the credit on the account to be exhausted, the service will be disconnected.
Old Bills
An outstanding balance on your PUD account may be paid over time through a debt recovery process. Of each pre-payment received, 25% is applied to the old balance and 75% is applied to the prepaid positive balance.
Ending SmartPay
If a prepaid customer chooses to convert the account back to a traditional postpaid account, a prepaid credit would first be applied to the outstanding balance and secondly to a deposit (if required). Any remaining credit would be applied to the postpaid account. If a deposit is required, all of the deposit must be paid prior to converting to a traditional postpaid account.
Final Bill
If the service is disconnected for 14 consecutive days for non-payment, or if a customer requests discontinuation of service, the account will be closed. All applicable disconnect fees and final usage will be charged and a closing bill or refund check will be mailed to the last known address on file. Please note: while your power is off for non-payment, the Basic Customer Charge will still be billed to your account.
When you enroll, you will be required to attest to the following: I authorize Clallam PUD to initiate a SmartPay pay-as-you-go account. I have reviewed and agreed to the terms of service for pay-as-you-go accounts. I agree to maintain a credit on my account for service to continue. I agree and acknowledge that if my credit balance reaches $0.00, I will receive notice via the Alert option(s) I have chosen and that my service will be disconnected without further notice if I do not add funds to my account within 30 minutes after the Alert. I understand that if I choose to convert my account to a traditional post-pay account, I may be required to pay a deposit at that time.
Tips
- Understand how much energy you typically use every month: review your usage history in recent billing statements or via SmartHub.
- Avoid power shut-offs: track your SmartPay balance and daily energy usage via SmartHub — especially during cooler months.
- To get the biggest bang for your SmartPay buck, install the SmartHub App on your smartphone for quick and easy access.
- For peace of mind, whenever possible, buy a bit more power than you think you’ll need, just in case.
- Don’t use U.S. Mail or PUD payment drop boxes to make SmartPay payments; it could result in payment delays and shut-offs.
- Visit our High Electric Bills page to learn the key reasons behind high energy usage, and how to avoid it. For example, when it’s cold out, both your electric heating system and water heater run longer to heat things up.
- Did you know that the typical pre-paid power customer uses 10% to 12% less energy than they did before?
- By closely watching your energy usage, you’ll see how your activities – and the weather — affect your SmartPay balance.
- To learn more about saving energy, pick up an Energy Saver Guide at your local PUD office, or online.
Please note: the form below is to enroll in our SmartPay prepaid meter program. If you are wanting to make a payment on your PUD account, please visit our Payments page for the options available to you.